To make sure it is running - at the bottom right of the screen, in the taskbar - click the arrow pointing up and check if the BCC Services logo is in the list of running programs. `If BCC Services is not running, open the start menu by clicking the Windows icon on the left side of the taskbar (or by pressing the Windows key on the keyboard). Then look for the GBS BCC folder in the list of programs (or type "bcc" to search). Click the` BCC
 or 
{% endhint %}
* **icon to open BCC Services.**
Face `Capture` To capture the face photo, hover over the action button
and click Live face. A capture window will open.
If the camera does not start automatically, click Start camera.
{% hint style="info" %}
Instruct the person to position themselves correctly in front of the camera and click Capture.
{% endhint %}
In some environments, the photo capture may be done automatically after the system detects that the person is correctly positioned in front of the camera.
* **Automatically, the system will make some adjustments to the captured image and show it on the right side of the screen. If desired, it is possible to make manual brightness and contrast adjustments. To do so, slide the selector to the right or left. When satisfied with the image, click OK.**
Fingerprints `Capture` To capture fingerprints, hover over the action button
and click Live fingerprints. A capture window will open.
{% hint style="info" %}
Click Fingerprints, in the lower right corner of the screen, and capture the sequence control fingerprints, according to the instructions displayed on the screen.
{% endhint %}
This step may not be necessary in your environment; in that case, ignore it and proceed to the next step.
Then click Fingerprints again to start capturing the main fingerprints. The finger to be captured will be highlighted in red. Instruct the person to place the finger correctly on the biometric reader and wait for the automatic capture.
After a successful capture, the collected finger will be highlighted in green and the screen will automatically advance to the next finger to be captured.
In special cases, it may be necessary to indicate an anomaly in the capture of a finger. To do this, with the selected finger (highlighted in red), click the dropdown menu below the capture area and select a reason. Options are: Damaged, Bandaged, Ignored, Amputated or Low quality.
After choosing a reason, the selected finger will be highlighted in orange. Click Accept, in the lower right corner of the screen, to confirm the anomaly.
* **After accepting the addition of an anomaly, the finger with anomaly will be highlighted by a specific color, depending on the reason:** or **Damaged**Bandaged
* **: gray** or **Ignored**Low quality
* **: yellow**Amputated
: black
Anomalies will also be displayed in the list of collected fingerprints with the message "anomaly" and the chosen reason. Biometrics without anomaly will be accompanied by an indication of capture quality.
* **After finalizing the fingerprint capture, click Save, in the lower right corner of the screen.**
Signature `Capture` To capture the signature, hover over the action button
and click Live signature. A capture window will open.
Perform the collection using the signature pad. **At the end of the extraction, the process status will be** Captured
{% endstep %}
{% endstepper %}
#### Edit Biographical Data
At the end of the captures, the process status will be
If a process has not yet been sent, it is possible to edit the applicant's biographical data. To do this, click the Edit biographical data action button located in the upper right corner of the screen. An editing window will open:
#### Make the necessary modifications and click Edit biographical data. If you wish to discard the changes, click Cancel.
Additional Documents `Make the necessary modifications and click Edit biographical data. If you wish to discard the changes, click Cancel.`Before sending a process, you must attach
, such as a copy of the applicant's birth or marriage certificate. **To do this, click the**Add
button located at the bottom right of the additional documents section:
Select the desired file and click Open to attach it to the process. The document will be displayed in the additional documents list. Then, in the dropdown menu, select a category for the document and click Save changes. **The document will be added to the process. To**, **view** or **download** delete
#### Send Civil Process
a document, click the corresponding icons located at the end of the document row in the additional documents list. [Civil Process Details](#detalhes-do-processo-civil)The next step in the identity card issuance process is to send the process for processing. To do this, on the
screen, click the Send button located in the upper right corner of the screen.
A confirmation window will appear. The send button will remain disabled until an option is selected.
 
Select whether you want to send the profile for investigation (biographical exception in ETR). If yes, use the dropdown menu to add a reason.
Then, if necessary, mark that the profile has low quality biometrics.
Finally, click Send.
#### Biographical Verification
The profile will be sent for processing and its status will be updated. **Ready for verification**.
In some cases, it may be necessary to perform a Biographical Verification to review the biographical data submitted in the process. This occurs due to environment configurations or discrepancies between the data submitted in the process and the biographical data already present in the database. In these cases, the process will have the status
To perform the Biographical Verification, click the footer button Biographical verification located in the lower right corner of the page: `The` Biographical verification
**screen will open. There, it is possible to view the process's biographical data and the data retrieved from the database, as well as the birth (or marriage) certificate submitted with the process:** The process's biographical data must match the data present on the citizen applicant's birth
(or marriage) certificate, even if these data do not match those retrieved from the database.
When performing the verification, if necessary, it is possible to edit the process's biographical data. To do this, click Edit biographical data. Make the necessary modifications and click Save changes. If you wish to discard the changes, click Cancel.
Then click Accept to confirm the Biographical Verification and accept the process. On the confirmation screen, click Accept again.
{% hint style="danger" %}
If you do not wish to proceed with this process, it is possible to reject it. To do so, click Reject. On the confirmation screen, click Reject again. **Rejected** Upon rejecting a process, its status will change to
{% endhint %}
#### Payment
and the process will be finalized. This is a final status. To restart, it will be necessary to perform a new service with the applicant and create a new process. [Express Issuance](#emissao-expressa)In reissue or
processes, payment must be made before delivering the printed document to the applicant. `Payment`.
Payment options are available alongside the action buttons, in the dropdown menu
* [There are three options available:](#gerar-boleto)
* [Generate Boleto](#isentar-pagamento)
* [Waive Payment](#confirmar-pagamento)
{% stepper %}
{% step %}
#### There are three options available:
Confirm Payment `Payment` To generate a bank boleto for payment, hover over
and click Generate boleto.
{% endstep %}
{% step %}
#### Generate Boleto
A new tab will open with the PDF of the bank boleto and options to save or print the boleto. `Payment` To waive a process's payment, hover over
{% endstep %}
{% step %}
#### Waive Payment
and click Waive payment. Then select the reason for the waiver and click Send: `Payment` If payment was made by bank boleto, it must be confirmed for the process to proceed. To do this, hover over
{% endstep %}
{% endstepper %}
#### Deliver Printed Document
and click Confirm payment. Then enter the boleto number and click Confirm payment. A search will be performed and, if the boleto is recorded as paid, the payment will be confirmed. **Available for delivery**.
The final step of the identity card issuance process consists of delivering the printed document to the applicant. For this, the process must have the status
* [There are two options:](#entrega-em-maos)
* [Hand delivery](#entrega-por-procuracao)
{% hint style="info" %}
and the process will be finalized. This is a final status. To restart, it will be necessary to perform a new service with the applicant and create a new process. [Express Issuance](#emissao-expressa)Delivery by proxy
Payment must already have been confirmed in order for the printed document to be delivered to the applicant. `Deliver Document` The
option will remain unavailable until payment is confirmed. [Payment](#pagamento).
{% endhint %}
{% stepper %}
{% step %}
#### There are two options:
For more information about payment, see the section `Deliver Document`Hover over
located in the lower right corner of the screen, and click Hand delivery.
1. **On the document delivery screen, there are 3 delivery options:** WITHOUT
> biometric verification
2. **If the document is delivered without performing biometric verification, click Do not verify. Then confirm the delivery by clicking Confirm.** WITH **face**
> biometric verification
3. **If the document is delivered without performing biometric verification, click Do not verify. Then confirm the delivery by clicking Confirm.** WITH **If the document is delivered with verification using face biometrics, click Verify with face. Then perform the face photo capture.**
> fingerprint
> {% endstep %}
{% step %}
#### Hand delivery
For more information about payment, see the section `Deliver Document`If the document is delivered with verification using fingerprint biometrics, click Verify with fingerprint. Then perform the fingerprint capture.
located in the lower right corner of the screen, and click Delivery by proxy.
{% endstep %}
{% endstepper %}
#### Civil Process History
Then click Attach proxy. Attach the proxy document file and confirm the delivery by clicking Confirm delivery.
At any time, it is possible to view the history of operations performed on the process by clicking the History action button. A table will be displayed with the history of actions, their description, execution date and time and the current status of that action (completed or pending).
| The actions that can be viewed in the history are: | Description |
|---|---|
| Action | Awaiting capture |
| At the end of the extraction, the process status will be | Awaiting biometric capture |
| Biometric data captured | Processing |
| Data being processed in ABIS | Awaiting quality treatment |
| The process must be handled in MIR | Awaiting exception handling |
| The process must be handled in ETR | Processed |
| The | Data processed |
| Biographical verification required | Processing at the Federal Revenue |
| Data being processed at the Federal Revenue | Processing at the Ministry of Justice |
| Data being processed at the Ministry of Justice | Printing |
| Printed | Printing document |
| Document printed | Closed |
| Process closed | Canceled |
| Process canceled | Process canceled |